Effective Date: September, 2013 Print or Save

Server Usage Analysis Data Collection Policy


At cPanel, we love our customers and users. We also love our products and want to make them better, just as many of you do. To make our products better we need to make timely and informed decisions. While we'd certainly enjoy talking to every single customer and user to get valuable instantaneous information, it simply isn't practical.

In order to make these informed decisions we collect various data regarding serverusage and configuration. Based upon the analysis of this collected data we can make sound decisions in the best interest of everyone.

What data does cPanel collect?

There are three different categories of information collected: (i) error reports, (ii) server configuration data, and (iii) server usage logs. Below is a categorical list of the files sent to cPanel for analysis.

Error Reports

Server Configuration

Server Usage

What does cPanel do with this data?

We look for trends that can feed into product development. Here are some examples.

From the cPanel error log (/usr/local/cpanel/logs/error_log) and the cPanel update log (/var/cpanel/updatelogs/latest) we can determine:

An examination of the various files that comprise the server configuration can help in the following ways:

Finally, the access log (/usr/local/cpanel/logs/access_log) can help with the following analysis:

Right, I bet cPanel is really selling this data to marketing agencies for $$$!

We don't like it when people sell our own usage data and we aren’t going to sell yours. We DO NOT sell or otherwise distribute the data we collect. The collected data is solely for the use of cPanel, Inc., and will not be released, in any form, to any other party (except for when cPanel, Inc., is required to do so pursuant to a valid court order or governmental subpoena).

What safeguards is cPanel taking with this data?

All data collected is stored internally on cPanel-owned and controlled servers. It is submitted via SSL. The number of people who have physical access to the machines, raw data, and reports is restricted to as few as possible.

Is the data collection an opt-in program?

No. Both the Error Reports and Server Configuration data are opt-out. The Server Usage data is opt-in.

The first time the server admin logs into cPanel & WHM version 11.40, a choice is presented to participate in the data collection.

I don't like this, please stop!

Data collection is an uncomfortable thought for many. If you do not wish to participate, please do the following:

  1. Log into the WHM interface with root privileges
  2. Click Tweak Settings
  3. Click Off for the following settings:

If you wish to have already collected data purged from our analytics system, please do the following:

  1. Open a support request (https://tickets.cpanel.net)
  2. In the body of the request provide:

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2013-09.v01.SERVER-USAGE
09-3018-2013